Replacement & Refund Policy

Thank you for shopping with Ayah Shopping. We are committed to providing you with a smooth shopping experience and want you to be completely satisfied with your purchase. This policy outlines our guidelines and procedures for handling product replacements and refunds. By making a purchase through our website, you agree to the terms and conditions outlined in this policy.

Replacement Eligibility

Product Eligibility

• We want to ensure that every product reaches you in its original condition.
• If you receive a product that is:
  • Incorrect
  • Faulty
  • Broken
  • Damaged
• You may be eligible for a free replacement, subject to the terms of this policy.

Timeframe

• AyahShopping will accept and address complaints received within 30 days of the date of delivery.
• Replacement requests made within 7 days from the date of delivery will be processed free of charge.
• After 7 days, certain charges will apply for the replacement.

Replacement Process

Initiating a Replacement Request

• To initiate a replacement request, please share a video showing the incorrect, faulty, broken, or damaged product with our customer support team.
• The video must be submitted within the applicable timeframe.
• In many cases, an issue may be related to the usage or operation of the product.
• Our customer support team may first guide you through the appropriate steps to resolve the issue.
• If we determine that the product is indeed faulty, the replacement will be processed according to one of the following options:

Change of Mind

• We do not offer replacements for “change of mind”.

Refund Policy

• We do not offer refunds.

Need help?

Contact us at for questions related to refunds and returns.